Frequently Asked Questions
How long will it take to get my order?
Orders are processed within 1 to 3 business days, and most arrive within 5 to 10 business days after shipping. Custom and print-on-demand items can take an extra 2 to 5 business days to make. You'll get a tracking number by email once your order ships.
Do you offer free shipping?
Many of our products ship free. Shipping costs vary by item, and any charge is shown on the product page and at checkout before you pay.
Where do you ship?
We currently ship within the United States.
Why did my order arrive in separate packages?
Our products ship from different warehouses, so orders with multiple items may arrive separately. There's no extra charge for this.
How do I track my order?
Use the tracking number in your shipping confirmation email. It can take 24 to 48 hours for tracking to update after you receive it.
What is your return policy?
You can request a return within 14 days of delivery for unused items in their original packaging. Email us first for return instructions. See our Refund Policy for full details.
What if my item arrives damaged or wrong?
Email us within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund at no cost to you.
Can I cancel my order?
Yes, within 12 hours of placing it. Email us as soon as possible with your order number.
How do I pick the right size?
Check the size details on each product page and measure your dog before ordering. For beds, measure your dog from nose to tail while they're lying down and add a few inches. For harnesses and car seats, check the weight and chest measurements listed. If you're unsure, email us and we'll help.
How can I contact you?
Email us at dashsdogcamdaily@gmail.com. We reply within 1 to 2 business days.