Refund policy

At Dash's Doggie Market, we want you and your pup to love what you order. If something isn't right, here's how returns and refunds work.

 

14-Day Returns

You have 14 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

 

How to Start a Return

Email us at dashsdogcamdaily@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.

 

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and are not refundable.

 

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and photos of the problem. We'll send a replacement or issue a full refund at no extra cost to you.

 

Items That Can't Be Returned

For health and hygiene reasons, we can't accept returns on opened treats or food, used grooming products (such as shampoos, clippers, and grinders), or used bedding. Custom and print-on-demand items (such as apparel and mugs) are made to order and can only be returned if they arrive damaged or defective.

 

Refunds

Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are not refundable.

 

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

 

Cancellations

You can cancel your order within 12 hours of placing it by emailing us. After that, your order may already be on its way to you.

 

Questions

Email us anytime at dashsdogcamdaily@gmail.com.